What is Google Authenticator?
TBT uses the Google Authentication code as its layer of security for login and withdrawals. Users must keep this to themselves and store the QR code in a safe place in case it is mistakenly deleted.
What if i lose my Google OTP?
If you prefer not to store your QR code for security purposes, and lose the authentication code, you can still submit a request to reset your Google OTP. All you need to do is submit a picture of yourself holding up your passport next to your face and provide us with your wallet address that matches the wallet address in your account. This is to ensure safety and security within our platform and to prevent any hacking malpractice.
Have any other questions or concerns? Send us a ticket and our agents will try their best to resolve it.